Refund and Returns Policy

Thank you for shopping with Fashion Vila BD! We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help.

1. Return Policy:

  • Eligibility for Return: You may return items within 14 days from the date of receipt. To be eligible for a return, the product must be unused, in the same condition as you received it, and in the original packaging.
  • Non-Returnable Items: Certain products, including but not limited to intimate wear, accessories, and sale items, cannot be returned unless faulty or damaged.
  • Return Process: To initiate a return, please contact our customer service team at [insert email or phone number] with your order number and the reason for the return. We will guide you through the process.

2. Refund Policy:

  • Refund Requests: Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds will be granted (if applicable) for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Shipping Costs:

  • Return Shipping Costs: The customer is responsible for the return shipping cost unless the item is defective or we made an error with your order.
  • Exchanges: If you wish to exchange an item, we will assist you with the process, but the return shipping fee remains the customer’s responsibility.

4. Late or Missing Refunds:

  • If you haven’t received a refund yet, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you still have not received your refund, please contact us at [insert contact details].

5. Damaged or Faulty Items:

  • In the unlikely event that you receive a damaged or faulty item, please contact us immediately with a description and pictures of the damage. We will provide a resolution, including a refund or replacement.

6. Contact Us:

For any questions or concerns regarding returns and refunds, please reach out to us at:

  • Email: [insert email address]
  • Phone: [insert phone number]

Thank you for shopping with Fashion Vila BD!